Shipping & delivery

Processing time

Orders are normally prepared and dispatched within 1–2 business days. Business days exclude weekends and public holidays.

During busy periods, unusually large orders or unforeseen circumstances, processing may take slightly longer. If a significant delay is expected, we will contact you where reasonably possible.

Shipping method

Orders are sent from the Netherlands by standard untracked letter mail. Tracking is not included unless a different shipping service is explicitly offered and selected during checkout.

Because standard letter mail is not scanned during transit, live tracking updates are unavailable.

Estimated delivery after dispatch

Destination	Estimated delivery time
Netherlands	2–3 business days
European Union	3–6 business days
United Kingdom	3–5 business days
Other international destinations	6–12 business days

These are estimates after dispatch, not guaranteed delivery dates. Customs, local postal delays, public holidays, severe weather and peak-season volumes can affect delivery.

The full estimated time before arrival is the processing time plus the applicable delivery estimate.

Address accuracy

Customers are responsible for entering a complete and correct delivery address. Please contact us immediately if you notice an error. We cannot guarantee that an address can still be changed after an order has entered production or has been dispatched.

If an order is returned because the address supplied was incorrect or incomplete, additional shipping charges may apply before it is sent again.

Customs and import charges

For deliveries outside the European Union, local customs duties, import taxes or handling charges may apply. These charges are determined by local authorities and are the responsibility of the recipient unless mandatory law provides otherwise.

Delayed or missing orders

Please allow the full estimated delivery period before contacting us. If the order is substantially overdue, email info@justthecardguy.com with your order number and delivery address.

Because orders are sent without tracking, we will assess each case based on the destination, dispatch date and circumstances. Where appropriate, we may offer a replacement or refund.

Damaged or incorrect orders

If an item arrives damaged or you receive the wrong item, contact us promptly and include:

• your order number;

• a short description of the issue;

• clear photographs of the item and packaging where possible.

After reviewing the issue, we will offer an appropriate solution, normally a replacement or refund. You will not be charged return costs for an item that is damaged, defective or supplied incorrectly.