Refund policy

Returns & refunds

Your right to withdraw

Consumers in the European Union and other locations where a statutory right of withdrawal applies may withdraw from an eligible online purchase without giving a reason within 14 days after the day the order is received.

To exercise this right, submit a return request through the online return function in your customer account or send a clear statement to info@justthecardguy.com before the withdrawal period expires.

After notifying us, you must send the eligible item back within a further 14 days.

Return conditions

To avoid a reduction in the refund, please return the card:

unwritten and unused;
without stains, folds or other damage;
together with the supplied envelope;
securely packaged to prevent damage in transit.

You may inspect the item as you would in a physical shop. You can be held responsible for diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the product.

Return shipping

For a change-of-mind return, the direct return shipping costs are paid by the customer.

A greeting card may be returned by standard letter mail. We recommend obtaining and keeping proof of posting. The customer remains responsible for the return until it has been received.

Send approved returns to:

JustTheCardGuy Creative
Attn. Returns
Heufke 20
5469 HM Erp
The Netherlands

Please include your name and order number inside the return.

Products excluded from the right of withdrawal

The statutory right of withdrawal does not apply to products made to the consumer’s specifications or clearly personalised, where the legal exception applies.

This may include a card printed with a customer-supplied name, personal message or other individual customisation. A standard, non-personalised card is not excluded merely because it is printed after ordering.

Refunds

After withdrawal, eligible payments will be refunded within 14 days of receiving the withdrawal notice. We may wait until the returned goods have been received or until you provide evidence that they were sent back, whichever occurs first.

When the entire order is withdrawn, the original standard delivery charge will also be refunded where required by law. Additional costs resulting from a more expensive delivery method chosen by the customer are not refundable beyond the cost of the standard method.

For a partial return, the original outbound delivery charge is not normally refunded.

Refunds are issued to the original payment method. Processing time after issuance can depend on the payment provider.

Damaged, defective or incorrect items

Contact info@justthecardguy.com promptly if your order arrives damaged, defective or incorrect. Include your order number and clear photographs where possible.

After review, we will offer a suitable remedy, normally a free replacement or refund. Reasonable return costs for an item supplied damaged, defective or incorrectly will be covered by us.

Cancellations before dispatch

Contact us as quickly as possible if you wish to cancel an order. Cancellation cannot be guaranteed once production has started or the order has been dispatched.

This does not affect any mandatory statutory rights.